Frequently Asked Questions Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about medication we feature, please email them to info@eu-rx.com or call our Customer Representatives at (commming soon). How do I place an order? How does an Online Consultation work? How long will it take to receive my order? What are your shipping rates and policies? How do I get a Refill? What are your privacy and security issues? How will the package arrive? What forms of payment do you accept? How much do you charge for a doctor's consultation to write a prescription? Cancellation Policy Can I return my medications? Is this site legal? How do I place an order? First click on the medication you would like to purchase. You will then be taken to our secure server where you will fill out the online consultation questionnaire. Once you complete the questionnaire, you will see a confirmation page to review your information for accuracy. You will then click Submit to process your order online Back to the top How does an Online Consultation work? Online consultations are a new concept in healthcare that utilizes the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather, completes an online questionnaire prepared by medical professionals and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam. Back to the top How long will it take to receive my order? After European licensed, board-certified physician approves your order, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you via Royal Mail UK or FedEx. You can track your order online. Once we ship your order, you can login to Order Status and follow its way to you. We will notify you only if there is a problem with your order. All orders are shipped for Next Day delivery. Back to the top NO P.O. BOXES. We cannot ship to Post Office Boxes since an adult signature is required on all packages. We do not process prescription orders after 12:00pm on Friday for Monday delivery. If you place an order after 12:00 pm Eastern Standard Time on Friday, the order will be reviewed by the physician and be sent to the pharmacy on Monday for Tuesday delivery. Orders processed before 12:00pm on Friday, can be delivered on Saturday for an additional 10.00 € ship fee by calling (if this service available in your area). Back to the top How do I get a Refill? To place a Refill order, please click here. Or call us toll free at (commming soon). (Refill orders cannot be placed earlier than 7 days before your prescription is up.) Back to the top What are your privacy and security issues? We are dedicated to ensuring that your patient privacy and security is secure. All of your personal information furnished is legally protected under doctor-patient privilege laws. We only use the latest Secure Encryption Technology for our online ordering system. Also, a specialized fraud detecting system is used. All parties attempting to in any way use fraudulent credit cards will be reported immediately to the proper authorities. Back to the top How will the package arrive? Will people be able to tell what it contains? All packages are shipped in plain packaging to protect your privacy and confidentiality. Back to the top What forms of payment do you accept? We accept Visa, MasterCard. We do NOT accept checks or money orders at this time. Back to the top How much do you charge for a doctor's consultation to write a prescription? The doctor's consultation is always FREE on all of our medications. Back to the top Can I return my medications? No. Due to federal laws, we are unable to accept returned prescription medications. Back to the top Is this site legal? Yes. Eu-Rx.com fills prescriptions from European licensed, board-certified physicians. Our pharmacies are licensed in all of Europe to dispense medications, and we employ European licensed pharmacists that provide you with the highest standards of pharmaceutical care. We adhere to all European Union regulations and provide the highest standards of pharmaceutical care. All medication is obtained from either legitimate pharmaceutical wholesalers or from the manufacturer itself so that you can be sure you are receiving the same medication as you would at your neighborhood drugstore. Back to the top